Challenge: A luxury retailer known for its exceptional customer experience faced a challenge that impacted their ability to care for their customers and their team. The existing network monitoring system wasn’t providing the needed insights into their Velocloud network, leaving the team feeling overwhelmed and unsupported. The retailer needed a solution to bring network and service insights in one place, allowing their team to work more efficiently and with greater peace of mind.

Solution:  Connext recognized the luxury retailer's unique needs and provided a solution that not only addressed their technical challenges but also supported the retailer team's well-being. Our managed services platform provides a single pane of glass that brings all network monitoring into one unified view. Our solution allows the retailer team to quickly access detailed network insights, from the device level to service metrics at the carrier level, all in one place. With the ability to integrate incident management, issue resolution can be streamlined, resulting in reduced stress and enhanced ability to care for their network and, by extension, their customers.

Results: The results were remarkable. 100% on-time onboarding allows the retailer’s team to focus on what they do best — delivering exceptional customer experiences. Connext managed services provided the clarity and simplicity their team needed, enabling quicker responses to issues. Additionally, with Connext’s solution, the retailer has insight into carrier performance. Their network infrastructure meets their technical needs and supports their team’s well-being and commitment to caring for their customers.

• 100% on-time onboarding
• Faster Issue Resolution
• Empowered IT Team
• Enhanced Customer Experience

This successful partnership between Connext and the luxury retailer is a testament to the power of collaboration. By understanding the retailer's unique challenges and working together to create a tailored solution, we were able to provide a service that truly supports the people behind the technology. This underscores the importance of teamwork in creating effective solutions that address the specific needs of our clients.