Challenge: A global hotel brand, an existing managed service customer with TaaS service, acquired 71 new hotel properties. It needed to quickly integrate them into its corporate network while establishing managed services for proactive monitoring and 24x7 help desk support. The primary goal was to ensure each property had a secure, reliable network to provide the best possible guest experience. The timeline was tight, with the entire project needing to be completed within five weeks. Given our established relationship, it was crucial to maintain their trust by delivering the same dependable service they expect from us.

Solution: Connext understood their expectations for seamless network integration and their emphasis on reliable performance. Connext’s Technician-as-a-Service model provided the “smart hands” necessary for the task. Our technicians handled the FortiGate installations, conducted testing, and executed turn-up procedures at each property. Beyond the technical deployment, Connext onboarded each hotel property into our Managed Services offering, ensuring proactive network monitoring and access to 24x7 help desk support to resolve any issues promptly.

Results: Connext completed onboarding all 71 hotel properties within the five-week project timeline. The first-visit success rate was an impressive 100%, with all installations completed on the first attempt. Additionally, every property was fully integrated into our Managed Services platform, allowing for continuous network monitoring and round-the-clock help desk support.

Connext’s ability to execute with precision and intention, delivering a seamless, high-quality service under tight deadlines, ensured that our client could continue to provide an exceptional guest experience across their new properties.