Challenge: A retailer operating 400 retail locations found themselves in a critical situation: their physical security equipment was approaching end-of-life, threatening the reliability of their video surveillance across their nationwide footprint. With some locations already having a gap in surveillance and new stores left vulnerable due to end-of-life equipment shortages, their fraud department grew increasingly concerned. They needed a solution that could minimize operational disruption, avoid unplanned expenditures, and provide comprehensive security to protect against theft and fraud risks.

Solution: Connext proposed a complete end-to-end video surveillance solution built with cutting-edge surveillance technology tailored to the customer’s unique needs to address this multifaceted challenge. In addition to solution design, Connext will provide:

• Solution Design: a cloud-based system designed for scalability, ease of use, and integration
• Project Management: utilizing our success playbook to ensure smooth execution,
• Phased Deployment: a seamless rollout plan to replace outdated equipment while minimizing disruption at 400 retail locations,
• Expert Installation: precise installation in New Store Openings (NSOs), ensuring locations are secure from day one.
• 24/7 Monitoring and Help Desk: Ongoing availability monitoring of video systems and network devices to enhance reliability.

The key to our approach was offering a scalable, easy-to-integrate product that operates efficiently across all 400 locations and aligns with the customer's objective of limiting operational expenses through a perpetual license model.

The surveillance solution includes several advanced feature capabilities to boost security effectiveness:

• Scalability and Accessibility: The cloud-based system supports scalable storage, allowing the customer to store and access extensive volumes of video data from any location. This means efficient, remote monitoring with quick response capabilities.
• Enhanced Features for Security and Experience: With facial recognition, virtual fencing, and crowd statistics, the new solution can go beyond simple surveillance and can provide insightful data, enabling stores to enhance both security and customer experience.
• AI-Powered Analytics for Proactive Threat Detection: AI-powered video analytics enable real-time monitoring and threat detection, which is crucial for reducing shrinkage and enhancing the safety of customers and employees. This AI integration allows for proactive responses that strengthen loss prevention efforts across all retail sites.

Benefits: The customer gains peace of mind and confidence with a modern surveillance system that meets their operational and financial goals.

• Cost Efficiency and Reduced OPEX: Connext’s solution delivered an affordable option that aligns with the customer's financial goals by avoiding a significant OPEX expenditure through a perpetual license model.
• Enhanced Loss Prevention: The cloud-based, AI-enabled system allows customers to detect and prevent security threats proactively, a significant improvement for their fraud department, which can now operate with far greater assurance.
• Operational Continuity: Phased deployment minimizes disruption, ensuring retail locations remain fully operational and secure throughout the transition.
• Support for Growth: Timely installations in new store openings allowed the customer to expand confidently, knowing security would never be compromised.

By leveraging Connext’s strengths in solution design, project management, deployment, and managed services, this customer enjoys a scalable, future-proof security solution. They’re better equipped to prevent losses, stay secure, and focus on business growth without worrying about gaps in their physical security framework.